Last updated: 2026-08-03
This Shipping & Returns Policy explains how orders are handled, shipped, delivered, returned, and refunded when you purchase from FUBBIX. By placing an order on our website, you agree to the terms outlined below.
1) Shipping Information
Shipping Area
We currently ship only within the contiguous United States (the 48 adjoining U.S. states).
We do not ship to:
- Alaska or Hawaii
- APO / FPO / DPO addresses
- Remote or hard-to-reach areas
- Certain states, cities, or regions where shipping is not feasible
If an order is placed with an address we cannot service, the order may be canceled and refunded at our discretion.
Order Handling Time
Orders are typically processed within 1 business day. Handling time refers to order preparation and fulfillment and is not included in the shipping or delivery timeframe.
Shipping Carriers
We primarily ship orders using USPS. In some cases, another carrier may be used at our discretion. Customers cannot request or select a specific carrier.
Shipping Timeframes
Estimated delivery times are shown during checkout.
- Standard shipping: typically 2–4 business days after shipment
Delivery times are estimates only and are not guaranteed. Delays may occur during peak seasons, holidays, severe weather, or due to carrier-related issues beyond our control.
Free Shipping
We offer free standard shipping on all eligible orders shipped within our service area.
Although customers are not charged for shipping at checkout, FUBBIX pays the carrier to deliver every order. This outbound shipping cost will not be deducted from an approved return refund.
2) Order Tracking
Once your order ships, a tracking number will be sent to the email address used at checkout. Tracking updates are provided by the carrier and may take time to appear.
3) Returns & Exchanges
Return Window
Returns must be requested within 60 days from the date of delivery. Return requests made after this period may not be accepted.
Return Eligibility
To be eligible for return, items must generally be:
- Unused and uninstalled
- Unprogrammed and uncut, where applicable to keys and remotes
- Returned in their original condition and packaging
All returns require authorization before being sent back. Please contact us before returning any item.
Return Shipping Costs
Unless the return is due to an error by FUBBIX or the item is confirmed to be defective or not as described, the customer is responsible for all return shipping costs.
Customers must purchase their own return shipping label and arrange shipment of the item back to us. FUBBIX does not reimburse return shipping costs for non-defective returns, compatibility issues, incorrect orders, or changes of mind.
We strongly recommend using a shipping service that provides tracking. Customers are responsible for the returned package until it is delivered to us. FUBBIX is not responsible for return packages that are lost, damaged, or delayed during transit.
4) Refunds
Full Refunds
A full refund of the item price may be offered if:
- The item is confirmed to be defective, or
- The item is confirmed to be not as described on the product page
In these cases, we may request photos, videos, troubleshooting details, vehicle information, part numbers, FCC IDs, or other information needed to verify the issue before approving the return or issuing a refund.
Non-Defective Returns
If a return is due to incorrect ordering, failure to verify compatibility before purchase, a change of mind, or another reason unrelated to a product defect or listing error, the customer is responsible for return shipping.
Once the returned item has been received and inspected, a refund of the approved item price will be issued to the original payment method if the return meets the requirements of this policy. FUBBIX will not deduct the original outbound shipping cost from the refund.
Refund Processing
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on the payment provider or financial institution.
5) Items Not Eligible for Return
- Items that have been programmed or where programming has been attempted
- Cut or modified keys
- Installed, damaged, altered, or incomplete items
- Items returned without prior authorization
- Items that are not in their original condition or packaging
6) Return Process
- Contact us with your order number.
- Explain the reason for the return.
- Provide any requested photos, vehicle details, or product information.
- Wait for return authorization and return instructions.
- Purchase a return shipping label and ship the item back to us.
- Keep the tracking number until the return has been delivered and processed.
Unauthorized returns may be refused, returned to the sender, or subject to additional fees.
7) Contact Us
If you have questions about shipping or returns, please contact us:
- Business name: FUBBIX
- Email: support@fubbix.com
- Contact page: https://www.fubbix.com/contact/