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Privacy Policy

Last updated: 2026-02-16

This Privacy Policy explains how FUBBIX (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit https://www.fubbix.com (the “Site”), interact with our services, or place an order. By using the Site, you agree to the practices described in this Policy.

1) Who We Are

Website: https://www.fubbix.com

Business name: FUBBIX

Contact email: support@fubbix.com

Contact page: https://www.fubbix.com/contact/

We operate an e-commerce store selling automotive replacement parts and accessories. If your local laws require additional disclosures (such as a registered address or registration number), we will provide them on request or in an updated version of this policy.

2) What Personal Data We Collect and Why We Collect It

We collect personal data to run our store, process orders, provide support, improve the Site, prevent fraud, comply with legal obligations, and (where you choose) send marketing communications. Personal data may be collected directly from you, automatically through technical processes, and from third parties (such as payment processors and advertising platforms).

A) Data You Provide to Us

  • Contact details: name, email address, phone number (if provided) — used to communicate with you and provide customer service.
  • Order and account details: billing/shipping address, items purchased, order notes, username/password (if you create an account) — used to process and fulfill orders and manage your account.
  • Vehicle/fitment details: year/model, part numbers, FCC IDs, photos you submit (optional) — used to help confirm compatibility and support requests.
  • Support communications: messages, emails, and attachments you send — used for customer service, troubleshooting, and dispute resolution.

B) Data Collected Automatically (Technical Data)

  • Usage data: pages visited, actions taken, referrer URLs, time on site — used to operate, secure, and improve the Site.
  • Device data: IP address, browser type, device identifiers, approximate location (based on IP) — used for security, fraud prevention, analytics, and estimating taxes/shipping.
  • Cookies and similar technologies: used for essential store functions, preferences, analytics, and advertising — see Section 6.

C) Transactional Data (WooCommerce)

During checkout and order processing, we collect and store information necessary to complete your purchase and provide support, including: your name, billing and shipping address, email address, phone number (if provided), items purchased, and order totals.

D) Sensitive Personal Data

We do not intentionally collect sensitive personal data (such as health information). Please do not submit sensitive information to us through the Site or support channels.

E)Post-Purchase Review Requests

After you place an order, we may send you a follow-up email requesting a review of the product you purchased. These emails help us improve our products and assist other customers in making informed decisions.

Review request emails are considered post-purchase or transactional communications related to your order. You may opt out of non-essential communications using the unsubscribe link included in the email, where applicable.

3) Legal Bases for Processing (Where Applicable)

Depending on your location, we process personal information under one or more of the following bases:

  • Contract: to process and fulfill your orders, provide customer service, and manage your account.
  • Legitimate interests: to secure our Site, prevent fraud, improve our services, and understand how customers use our Site.
  • Legal obligations: to comply with tax, accounting, and other legal requirements.
  • Consent: where required for marketing communications and certain advertising/analytics cookies.

4) WordPress-Specific Sections

Comments

When visitors leave comments on the Site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the Site, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Site can download and extract any location data from images on the Site.

Contact Forms

If you contact us through a form on our Site, we may collect the information you submit (such as name, email address, vehicle details, order number, and message content). We use this information to respond to your request and provide customer service. We do not use contact form submissions for marketing unless you separately opt in.

5) WooCommerce Data Collection

We collect information about you during the checkout process on our store. While you visit our Site, WooCommerce may track:

  • Products you’ve viewed (e.g., to show you recently viewed products)
  • Location, IP address, and browser type (e.g., for estimating taxes and shipping)
  • Shipping address (e.g., to estimate shipping and deliver your order)
  • Cart contents via cookies while you browse

When you purchase from us, we may collect: name, billing address, shipping address, email address, phone number, and payment details handled by payment processors. If you create an account, we store your name, address, email and phone number to prefill checkout for future orders.

Who on Our Team Has Access

Members of our team (such as Administrators and Shop Managers) can access order and customer information to help fulfill orders, process refunds, and provide support.

6) Cookies

Cookies are small files stored on your device. We use cookies to enable core functions (like cart and checkout), remember preferences, improve the Site, and support analytics and advertising. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

WordPress Cookies (Default)

  • If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.
  • If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we set cookies to save login information and screen display choices. Login cookies last for two days; screen options cookies last for a year. If you select “Remember Me,” your login persists for two weeks. Logging out removes login cookies.
  • If you edit or publish an article, an additional cookie is saved indicating the post ID. It expires after one day.

MailPoet Cookies (Newsletter & Email Tracking)

If you subscribe to our newsletter, create an account, or purchase from our store, you may receive emails related to your order or (if you opted in) marketing communications. To send you emails, we use the name and email address you provide. Our Site may log the IP address used to sign up to prevent abuse. MailPoet may track opens and clicks to improve our newsletters.

MailPoet cookies may include:

  • mailpoet_page_view — expiry: 3,650 days — tracks the last time a subscriber viewed a page.
  • mailpoet_revenue_tracking — expiry: 14 days — tracks newsletter click-through leading to a purchase (WooCommerce).
  • mailpoet_subscriber — expiry: 3,650 days — tracks subscriber engagement (opted-in confirmed subscribers).
  • popup_form_dismissed_{$formId} — expiry varies — tracks dismissed forms to prevent re-display until expiry.

7) Analytics

We use Google Analytics to understand how visitors use our Site and to improve performance and content. Google Analytics may collect information such as your IP address (which may be processed in truncated form depending on configuration), device information, and on-site activity using cookies and similar technologies.

You can opt out of Google Analytics using the browser add-on: https://tools.google.com/dlpage/gaoptout.

Google privacy policy: https://policies.google.com/privacy

8) Advertising & Remarketing (Google Ads, Microsoft/Bing Ads, Meta/Facebook Ads)

We may use advertising platforms and tracking technologies (such as pixels and conversion tags) to deliver ads, measure ad performance, and build remarketing audiences. These tools may collect or receive identifiers (cookies, device IDs) and event data (page views, add-to-cart events, purchases).

Your Choices

  • Manage cookies in your browser settings and, where available, through our cookie consent settings.
  • Adjust ad preferences on the platforms below.
  • Depending on your location, you may have the right to opt out of certain targeted advertising.

Third-Party Privacy Policies (Advertising)

9) Who We Share Your Data With

We share information with third parties who help us operate our store and deliver services to you. This includes:

  • Payment processors (e.g., Stripe, PayPal) to process transactions.
  • Shipping and logistics providers to deliver orders and provide tracking.
  • Analytics providers (e.g., Google Analytics) to understand Site usage.
  • Advertising platforms (Google Ads, Microsoft Advertising, Meta) to deliver and measure ads.
  • Security and spam prevention providers (e.g., automated spam detection for comments).
  • Email and marketing tools (e.g., MailPoet) for service and marketing emails.
  • Hosting and IT providers who support Site infrastructure.
  • Legal/compliance where required by law or to protect rights, safety, and prevent fraud.

Payments

We accept payments through third-party providers such as Stripe and PayPal. When processing payments, some of your data is passed to these providers, including information required to process or support the payment (such as the purchase total and billing information).

10) How Long We Retain Your Data

We retain personal data for as long as necessary for the purposes described in this Policy, including to fulfill orders, provide customer service, comply with legal obligations, and resolve disputes.

  • Order records: typically retained for tax and accounting purposes (often 7+ years, depending on applicable law).
  • Account data: retained while your account remains active; you may request deletion subject to legal and operational requirements.
  • Contact form/support messages: retained as needed for customer service and recordkeeping.
  • Analytics data: retained according to our analytics settings and provider retention controls.
  • Comments: if you leave a comment, the comment and its metadata may be retained indefinitely to recognize and approve follow-up comments.

Note: Some data may be retained longer when necessary for legal, security, fraud-prevention, or dispute-resolution purposes.

11) What Rights You Have Over Your Data

Depending on your location and applicable law, you may have rights such as:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of certain data
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent (e.g., marketing emails)
  • Opt out of certain targeted advertising/sharing where applicable

If you have an account or have left comments, you can request an exported file of your personal data, or request erasure of personal data we hold. This does not include data we must keep for administrative, legal, or security purposes.

12) Where Your Data Is Sent

  • Spam detection: visitor comments may be checked through an automated spam detection service.
  • Service providers: data may be processed by hosting, email, analytics, advertising, and payment providers that may operate servers in the United States and other countries.

If personal data of European residents is transferred outside the European Economic Area, we rely on appropriate safeguards as required by applicable law, such as contractual protections and other lawful transfer mechanisms supported by our service providers.

13) Embedded Content from Other Websites

Articles on this Site may include embedded content (e.g., videos, images, articles, etc.). Embedded content behaves in the same way as if you visited the other website. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with embedded content.

14) WP Mail Logging

When you use this Site, certain actions (e.g., placing an order, requesting a password reset, submitting a form) may trigger emails. These emails may contain information associated with your email address and the action performed. For troubleshooting and record keeping, site management may store and access email logs.

15) How We Protect Your Data

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, such as:

  • Encryption in transit (HTTPS)
  • Access controls and limited staff access to order/customer data
  • Security updates and monitoring
  • Fraud-prevention measures

No method of transmission or storage is 100% secure, but we work to protect your information and reduce risk.

16) What Data Breach Procedures We Have in Place

We maintain procedures to evaluate and respond to suspected or actual security incidents. This may include internal investigation, mitigation steps, notifying affected users and/or regulators where required by law, and working with service providers to address issues.

17) What Third Parties We Receive Data From

We may receive limited information from third parties, such as:

  • Payment providers (transaction status and fraud signals)
  • Advertising platforms (campaign performance and conversion reporting, subject to your settings and applicable law)
  • Shipping carriers (delivery and tracking updates)

18) Automated Decision-Making and Profiling

We may use automated tools for fraud prevention and for advertising measurement/remarketing (e.g., building audiences based on site interactions). These activities help us protect our store and improve marketing performance. You can manage cookie/ad preferences as described in Sections 6–8.

19) Contact Information (Privacy Requests)

For privacy-specific concerns or requests, contact us:

We may request verification of identity before completing certain requests.

20) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. Your continued use of the Site after updates means you accept the updated Policy.